Complaint Form

We work with our clients to help them take control of their finances and build their financial future. Complete the form below to speak to one of our team members.

    Please enclose any relevant evidence and supporting documentation such as: screenshots, reports, error messages and error codes (if any)

    In case you have not received email confirmation that the complaint has been successfully received by Purecoin within 24 hours from submitting the above form, please send an email to [email protected].


    Pure./Crypto it’s operated by Purecoin OÜ, incorporated in Estonia (company number 14929082) and it’s regulated by FIU, license number FVT000059 with its registered office at Kesklinna linnaosa, Laeva tn 2, 10111, Tallin, Estonia.

    Risk Warning Crypto: By using this website you agree to our Terms of Use. Nothing on this website should be construed as a recommendation for any action. PureCoin OÜ is the owner of the license: FVT000059. For more details, please see the Terms and conditions.

    The Purecoin card is issued by Optimus Cards UK Limited, a principal member of Mastercard and authorised as an E-Money Institution by the Financial Conduct Authority (Firm Reference Number 902034). Optimus Cards UK Ltd is registered in England & Wales, No.09044866 with their Registered Office address at Suite A, 6 Honduras Street, London, England, EC1Y 0TH

    In a case any conflict, discrepancy or contradiction between the English and Estonian versions, the English version shall prevail.